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RIGHTS & OBLIGATIONS
Useful instructions for travelers: Rights, obligations and what to... Dodge
Many of us travel, especially in the summer, even more, but how many of us are really aware of our rights during holidays and obligations? The Federation of Travel and Tourism Agency Associations gives detailed instructions to travelers in order to avoid pitfalls, but also to live holidays safely.
The golden rules of the traveler are as follows:
• Trust, for all kinds of trips, transfers and online reservations, only tourist agencies (conventional or electronic) that operate legally and have the certificate of compliance with the legal requirements for the operation of a tourist office of the Ministry of Tourism (according to Law 393/1976, as in force). Thus, they will avoid unpleasant surprises from natural or legal persons who operate without the required licenses, and therefore illegally in the area, and do not provide them with any protection.
• Look for the GNTO number of these offices, which they must necessarily indicate on their website, in all their printed and electronic advertisements, in their contracts with consumers and in their general terms for participation in package trips.
• An additional guarantee for travelers is the tourist agency they choose -either conventional or electronic- to belong to one of the Associations of Travel Agencies of the country. They should look for the logo of these associations on their website or publications.
When purchasing a package travel from a travel agency, the consumer should bear in mind that:
• After carefully reading the terms of participation, he/she must sign a relevant contract with the agency, which contains the details of the trip and the rights and obligations of the traveler, as well as the tourist agency, which is mandatory by law.
• He should receive a copy of the contract and proof of service.
• The trip must be insured for civil professional liability of the tourist office-organizer, as provided by Presidential Decree 339/1996, while the consumer himself can choose additional optional travel insurance, which we strongly recommend, which will cover the expenses in case of accident or illness, possibly in case he is forced to cancel the trip for his own reason.
• Especially when the consumer buys only air or ferry tickets and not a package trip, he should take care, as soon as he pays the price of the tickets, to immediately receive the tickets themselves.
Travelers' Obligations
Since other people usually participate in the organized trip, it is necessary for the appropriate social behavior and the absolute compliance of travelers with the program of the trip and the instructions of the escorts or guides and their timely arrival at the gathering places for the various benefits of the program (transfers, tours, excursions, meals, etc.). If the delay or inconsistency of the traveler results in the loss of an excursion, transportation or any other service offered, the traveler should reconnect with the group at his own risk and expense, without the right to a refund for the missed service or for the entire trip, if he does not manage to reconnect.
Our Office will make every effort to assist him, without having or assuming any obligation and responsibility.
You must be at the departure points at least half (1/2) hour before your departure
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In case a traveler interrupts his trip by his own decision and leaves the group, he is not entitled to any further service or compensation and the responsibility and costs of any movement outside the group are borne solely by him. In the same way, our office bears no responsibility for organized travel services that were not provided to the traveler due to his own negligence or responsibility, due to his illness or sudden accident.
In case the customer is prevented from participating in the organized trip in which he has reserved a seat, he may assign (by informing our Office in writing) his reservation to another person, who meets the conditions for participation in the specific trip, no later than 7 days before the start of the travel services, while for sea transport the corresponding deadline is 10 working days before departure. The replacement (assignee) and the original participant (assignor) are jointly and severally liable to our Travel Agency to pay to it any outstanding balance of the amount, as well as any additional costs of this assignment. It is clarified that any change should be exactly within the same framework and will be acceptable as long as all service providers in the package trip (hotels, etc.) accept the changes. In case a replacement (assignee) cannot be found, it is possible to credit the money on a later excursion within the period of 3 months. Travelers are responsible for the actions of the children they accompany and must constantly supervise them throughout the trip for their safety and behavior.
If the trip is interrupted due to quarantine or any hospitalization of the participant or for any further preventive public health reason of either the destination country or any intermediate country, LP Travel and Premium Services bears no responsibility whatsoever towards the traveler for not providing part or all of the agreed services, not being obliged for any kind of compensation or replacement of non-produced service at a later time.